Operations & Service Executive – Part-Time

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k - £32k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Pure Gold Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💸 Finance

💳 Fintech

Finance • Fintech

The Pure Gold Company is a UK-based financial services firm that specializes in helping individuals and families protect their wealth through physical gold investments. Voted the UK’s Best Gold Broker, they offer tailored services for gold and silver investment, including options for secure storage. Their award-winning team provides expert guidance without pressure to buy, ensuring a transparent and competitive investment experience.

📋 Description

• Serve as the first point of contact for general client inquiries and issues. • Assist in onboarding new clients and ensure documentation and compliance requirements are met. • Manage partner accounts and provide information about purchases and account status. • Provide operational support and insight to senior leadership and contribute to business initiatives and strategic projects. • Process transactions, perform data entry, and prepare and manage purchase orders, invoices, contracts, and related documentation. • Maintain CRM and stock management databases, ensuring accurate inventory and operational records. • Identify and implement improvements to processes, controls, efficiency, and client experience. • Own operational issues from identification through resolution. • Coordinate receipt, storage, and distribution of precious metals, including secure transportation to clients and storage facilities. • Take, process, and hedge orders through the bespoke Salesforce system. • Provide clerical support for operations and projects. • Assist the wider team as necessary. • Provide customer care, relationship management, database management, and logistical expertise.

🎯 Requirements

• Demonstrable experience working in a fast-paced environment where personal ownership and accountability for outcomes are expected. • Highly self-motivated with a proactive approach to problem-solving and continuous improvement. • Commercially aware and comfortable interacting professionally with senior stakeholders, including senior leadership. • Capable of operating with a high degree of autonomy, sound judgement, and maturity. • Naturally curious and improvement-focused, with the confidence to challenge processes constructively and suggest better ways of working. • Proficient with IT and technology, including Microsoft365 suite products (Excel, Outlook, Teams, Loop, etc.) and Salesforce or equivalent. • Experience, or interest in, precious metal markets and wider financial/investment markets. • Salesforce expertise highly desirable. • Organised planner with excellent administration skills, attention to detail, and multitasking abilities. • Logical thinker with a thorough and diligent approach to prioritising work. • Process oriented to ensure compliance across multiple jurisdictions. • Proactively delivers excellent customer service and solutions. • Resilient and adaptable to working in a growth environment. • Quick learner comfortable working autonomously when required. • Team player willing to pitch in to help others. • Ability to work under pressure and flexibility to cope with changing priorities. • Confident verbal and written communicator. • Good time-management and planning skills. • Confident expressing an opinion and constructively challenging processes. • Must be residing full-time in the UK and have the Right to Work in the UK. • Successful completion of credit checks, criminal records checks, sanctions checks, and other relevant pre-employment screening.

🏖️ Benefits

• Part Time 20 hours per week, Monday to Friday between 09:00am – 13:00pm • £30,000 - £32,000 Full Time Equivalent, dependent on experience (£16,000 - £17,066 Pro Rata for part-time appointments) • Generous pension scheme • Fully remote role (option to work from our London office if preferred) • 33 days annual leave (inclusive of any public holidays) (Pro Rata for part-time appointments) • An extra day of holiday for your Birthday • Company get-togethers and events • Health Cash Plan • Discount Portal • Generous family leave policies • A positive, ambitious, and rewarding culture • Ongoing coaching, mentoring, and skills development • Potential opportunity to extend the fixed-term contract or become permanent, subject to business needs • Pre-employment screening process