Director, Trust, Safety, Policy Compliance

🕒 July 20

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤲 Charity

Healthcare • Consulting • Charity

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Serve as the premier Trust & Safety (T&S) operational architect for TrevorSpace • Taking ownership of daily platform execution, policy implementation and quality assurance • Manage the end-to-end incident response lifecycle • Ensure zero operational threads are dropped • Establish world-class enforcement standards that safeguard vulnerable online communities • Design, scale, and govern the platform's digital safety infrastructure • Act as a vital strategic partner overseeing global digital compliance, vendor ecosystems, and frontline operational health

🎯 Requirements

• 10-15 years in Trust & Safety, operations management, or community moderation platforms • Deep understanding of global platform compliance, digital safety standards, and robust SOP development. • Understanding shifts in public policy and internet regulation as it applies to the LGBTQ+ community • Proven track record of managing managers, overseeing complex team structures, and leading large-scale, 24/7/365 operations. • Highly autonomous self-starter who naturally operates one step ahead, anticipates cross-functional upstream/downstream impacts, and thrives with minimal management oversight. • Deep, nuanced understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavioral patterns associated with LGBTQ+ youth globally. • Experience in change management, including guiding teams through policy shifts, platform feature updates, and organizational growth with exceptional clarity and composure • Demonstrated experience in high-level operational advisory capacity • Exceptional speed in delivering reports and presentations • Experience leading, developing, coaching, and managing the performance of direct reports • Proficiency in spoken and written English.

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement