The Flex
B2B • Enterprise • eCommerce
The Flex is a dynamic co-working space that provides entrepreneurs and businesses with flexible office solutions. It aims to foster collaboration, creativity, and innovation among its members while offering various amenities and services to support their growth. The Flex focuses on creating an inclusive environment conducive to productivity and networking.
51 - 200 employees
Founded 2019
🤝 B2B
🏢 Enterprise
🛍️ eCommerce
Customer Success Executive
November 14
The Flex
B2B • Enterprise • eCommerce
The Flex is a dynamic co-working space that provides entrepreneurs and businesses with flexible office solutions. It aims to foster collaboration, creativity, and innovation among its members while offering various amenities and services to support their growth. The Flex focuses on creating an inclusive environment conducive to productivity and networking.
51 - 200 employees
Founded 2019
🤝 B2B
🏢 Enterprise
🛍️ eCommerce
📋 Description
• Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance. • Guide new landlords and partners through our PMS platform to unlock its full capabilities. • Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows. • Track satisfaction metrics, gather feedback, and identify trends to improve our service and product. • Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey. • Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships.
🎯 Requirements
• Exceptional written and verbal communication skills • Experience in customer success, hospitality, or property management • Confidence using CRM systems, PMS tools, and digital support platforms • Strong problem-solving, time management, and organizational skills • High emotional intelligence: empathy, patience, and composure under pressure • Fluency in English (French or other languages are a strong plus)
🏖️ Benefits
• Make an Impact – Join a company redefining how the world rents and lives. • Global Exposure – Work with a high-performing international team across markets. • Career Acceleration – Grow with us as The Flex expands worldwide. • Performance Rewards – Competitive compensation with results-driven bonuses. • Remote-First Culture – Work from anywhere; we measure outcomes, not hours.
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