Client Onboarding Concierge

Job not on LinkedIn

🕒 August 29

🌐 United Kingdom, United States, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇿🇦 South Africa – Remote

💵 $2k - $3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Contact new customers quickly after they purchase, with a target of making the first phone attempt within 30 minutes • Welcome customers and explain their next steps • Book and confirm Intro and Onboarding calls directly with customers • Follow up consistently by phone, SMS, and email when customers do not respond • Help customers access platforms and complete required setup and preparation before their calls • Follow up with customers who miss appointments and help get them rebooked • Resolve simple login, booking, and platform issues • Escalate more complex customer concerns to the appropriate team • Keep accurate notes and records of customer interactions, progress, and next steps • Continue following up until the customer successfully progresses through onboarding • Make sure customers are contacted, booked, prepared, supported, and moving forward; do not deliver the formal Intro or Onboarding calls

🎯 Requirements

• Strong spoken and written English • Confident and comfortable speaking with customers by phone • Previous experience in Customer Support, Customer Success, Appointment Setting, Onboarding, or a similar client-facing role • Friendly, professional, and patient communication style • Persistent with follow-up without being pushy • Strong organisation and attention to detail • Comfortable using CRM systems and learning new technology • Able to manage multiple customers and priorities at the same time • Reliable, coachable, and comfortable working toward clear performance targets

🏖️ Benefits

• Full-time opportunity • Independent Contractor Agreement • $2,000 USD monthly base • Up to $1,000 USD monthly variable compensation • Fully remote • Opportunity to grow into broader Customer Success, Onboarding, or leadership roles