Customer Support Team Lead

October 29

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IMPACT BRANDS

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Beauty • Wellness • Social Impact

IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.

201 - 500 employees

💄 Beauty

🧘 Wellness

🌍 Social Impact

📋 Description

• Oversee daily operations of the Customer Support team. • Provide support and guidance to team members. • Monitor and track team attendance to ensure adequate coverage. • Conduct one-on-one coaching sessions to enhance agent performance and skills. • Assess and track agent efficiency on a daily, weekly, and monthly basis. • Review and approve leave requests. • And other tasks.

🎯 Requirements

• Proven experience in customer support or team management. • Strong communication and leadership skills. • Proficiency with Zendesk, Shipstation, or similar platforms. • Ability to analyze data and identify trends for process improvement. • Detail-oriented with excellent organizational and problem-solving abilities. • Excellent English skills (B2-C1).

🏖️ Benefits

• Remote work. • Home office budget. • Health and wellness budget. • 25+ Working Days of Holidays. • 2 paid days for personal growth and community impact. • Personal development opportunities. • Opportunities for career advancement. • Achievement Bonus. • Exclusive access to health and wellness products. • Regular team-building activities.