Regional Director

🕒 September 9

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

Consulting • Food & Beverage • Hospitality

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Oversee smooth operations, company goals, growth, and employee and client satisfaction across a defined geographic region • Build expertise across client management, caregiver recruitment and development, staffing operations, human resources, client acquisition, lead intake, client care management, and referral marketing • Oversee efficient, effective, and high-quality service delivery • Manage a team of General Managers • Build relationships with key partners to increase brand awareness and generate new clients • Improve client satisfaction and retention through process oversight, visits, reassessments, family and POA communications, and client interaction • Oversee regional day-to-day operations, including facilities issues, emergencies, office space, and property manager liaison • Maintain process and documentation integrity and conduct periodic audits • Work with the Executive Team to develop strategic plans, roadmaps, and goals • Ensure locations achieve goals for client acquisition, referral marketing, lead conversion, retention, margins, and caregiver recruitment and retention • Recruit, train, develop, evaluate, mentor, and retain regional team members • Analyze competitors and local industry professionals and identify high-potential talent • Provide on-call and after-hours support as needed

🎯 Requirements

• Bachelor’s Degree from an accredited university is desired; relevant professional experience may substitute • Five to 10 years experience in operations, preferably in health care, elder care, social work, or related industry • Strong people management experience • Excellent customer service and supervisory skills • Computer proficiency and ability to document timely and accurate notes in systems related to client visits • Current driver’s license and proof of insurance • Ability to travel approximately 25% of the time • Ability to lift and carry up to 15-20 pounds • Ability to sit, stand and walk for prolonged periods of time throughout the workday • Emotional intelligence, leadership presence, managerial courage, accountability, relationship-building, communication, organizational agility, compassion, and ability to navigate stressors and challenges

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance • Training, resources, and support to deliver an exceptional care experience