Customer Support Executive

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July 30

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Automation Solutions of America

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Automation • Electrical • Audio/Visual

Automation Solutions of America is a full-service system integration company that specializes in providing comprehensive automation, electrical, and audio/visual solutions for various industrial and commercial projects. Founded in 1944, the company has evolved from an electrical contracting firm into a leader in project management, specialty engineering, and automation technologies. Their expert team handles everything from design and manufacturing to assembly and installation, ensuring tailored solutions that meet the unique needs of their clients across diverse sectors.

51 - 200 employees

Founded 2000

📋 Description

• Customer Support Executive role focuses on providing excellent customer service to travel agents and tour operators • Handles incoming calls and emails regarding bookings and amendments • Maintains CRM system and ensures client expectations are met • Resolves customer queries, manages escalations, and communicates effectively across time zones

🎯 Requirements

• Minimum of 1-year Customer Service experience within a call centre environment • Excellent customer service with a focus on quality execution • Able to multi-task, keep calm under pressure and remain patient at all times • Excellent written and spoken English skills • Excellent phone handling skills with strong listening skills • A can do attitude and self-motivated • Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely • A sound understanding of web usability & functionality • High attention to detail with the ability to analyze information and problem solving • Hard-working, enthusiastic and diligent • Well organized and ability to manage time effectively • Able to follow processes whilst adhering to tight deadlines • Customer focussed and always looking to exceed client expectations • Experience in a travel role (Desirable) • A good understanding of world geography (Desirable) • A passion for Travel (Desirable)