IT Business System Analyst – Policy Systems

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October 24

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The Muse

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B2C • Recruitment • SaaS

The Muse is an online platform that helps job seekers find work that aligns with their values, needs, and career aspirations. The company provides behind-the-scenes looks at company cultures, advice, coaching, and resources to explore job opportunities and apply with confidence. It focuses on matching candidates with employers based on cultural fit and shared values, offering insights into company environments to ensure applicants find the right workplace. The Muse caters to individuals seeking meaningful career paths and aims to facilitate better job matches for long-term satisfaction and success.

51 - 200 employees

Founded 2011

👥 B2C

🎯 Recruiter

☁️ SaaS

📋 Description

• Managing requirements, working with IT Project Leads and business stakeholders. • Take the lead in eliciting, identifying, and evaluating system requirements for PURE’s Policy Administration system as well as other integrated systems. • Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and business stakeholders. • Own the requirements through their full lifecycle. • Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs. • Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. • Ensure the UAT plans, roles and responsibilities are well documented and communicated. • Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT. • Supporting IT Project Lead, removing impediments. • Guide teams to be self-organized and motivates teams to focus on team goals/objectives. • Facilitate agile ceremonies as and when required working with the IT Project Lead, such as: backlog refinement, sprint planning, retrospective, daily scrums and sprint demos. • Foster internal team communication by building a safe environment where problems can be raised without fear of blame, retribution, or being judged and with an emphasis on problem solving. • Supporting with production support issues during critical downtimes and releases. • Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team. • “Be in the moment” with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement.

🎯 Requirements

• 5+ years of property and casualty insurance work experience required. • Good experience working on personal lines IT property and casualty insurance projects, with good understanding of insurance business processes and technologies (e.g., product development, quoting, underwriting, rating, workflow). • Experience with metadata driven policy administration systems such as OneShield’s Dragon policy administration system. • Knowledge with 3rd party insurance data sources and interfaces such as ISO, LexisNexis, IVANS, etc. • Good understanding of emerging technology space to improve customer satisfaction and reduce friction. • Knowledge of data concepts and how data gets transformed across platforms. • Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions. • Can influence internal customers to balance their requirements against what’s most appropriate for a world-class organization and find the right compromise. • Strong consensus building skills and ability to convey technical concepts in a clear, understandable way. • Prior Consulting experience is preferred. • Familiarity in the insurance policy administration space is preferred, as well as experience in agile/scrum methodologies.

🏖️ Benefits

• Professional development opportunities • Flexible working arrangements