Field Service Engineer – Elemental Analysis

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November 19

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Thermo Fisher Scientific

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Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Discover impactful work as our new Field Service Engineer (FSE) based in Germany in North Rhine Westphalia/ West Germany. • As an FSE, you will be responsible for delivering service activities including Installations, Repairs and Maintenance Services for the Bulk Elemental Analysis team in EMEA. • Own and deliver on service activities such as installations, repairs, preventative maintenance, problem solving on scientific instruments. • Provide specific product support on OES, XRF, XRD and automation instruments. • Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback and dedication. • Deliver the highest professional relationship with our customer base, raising technical issues to quickly resolve accurately critical tasks. • Enable the customer's success through their partnership with Thermo Fisher Scientific. • Optimise own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Senior Manager). • Handle company assets including parts inventory, laptop computer, mobile phone, test equipment, tools, software, company car etc. • Responsible for timely and accurate reporting of activities including field service reports and expenses reports. • Collaborate with the Sales team regarding lead generation, customer activities and updates.

🎯 Requirements

• Professional background in Electronics/Engineering or related subjects • Experience in handling or servicing technical equipment gained • Knowledge of spectroscopy would be an advantage, but not critical • Fluent in German, with a good proficiency in English • A valid Driver’s License • Comfortable working in a customer-facing role, with an always customer-centric approach • A high willingness to learn and interest in new technologies • Strong interpersonal and administrative skills • Self-sufficient; comfortable working independently and a logical approach to setting work priorities • Willing and able to travel extensively across the region (80%). Constantly within Germany, and occasionally within the EMEA region for training or special assignments worldwide)

🏖️ Benefits

• Excellent career progression opportunities with a large and growing global employer. • High quality training and mentoring • Competitive salary, plus performance bonus & full benefits package • Company car • Health & fitness programs