Field Service Engineer II – LSG

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 10%

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Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments • Diagnose electronic and mechanical issues and implement effective solutions • Provide responsive technical support and exceptional customer service • Train and support customers on the safe and effective operation of equipment • Document service activities and prepare accurate, detailed reports • Read and interpret technical documentation and schematics • Respond to customer service requirements at short notice when needed • Follow applicable safety protocols and quality standards • Travel up to 50–75% within the assigned territory • Work in varied laboratory environments while supporting customer satisfaction goals

🎯 Requirements

• Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field • 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments would be advantageous • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals • Strong electronics and mechanical troubleshooting skills • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Strong problem-solving abilities and ability to work independently • Ability to effectively train and support customers on equipment operation • Proficiency in English • Valid driver's license and ability to travel up to 50–75% within the assigned territory • Physical ability to lift up to 50 lbs and work in various laboratory environments • Ability to respond to customer needs at short notice • Commitment to following safety protocols and quality standards • Adherence to Good Manufacturing Practices and applicable safety protocols • Ability to work with hazardous/toxic materials and use required PPE

🏖️ Benefits

• Annual incentive plan bonus • Healthcare • Employee benefits • Career and development prospects • Innovative, forward-thinking company culture

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