Field Service Engineer III, HPLC/MS

Job not on LinkedIn

September 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $40 - $60 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

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Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Perform on-site installations, repairs, maintenance, qualifications, and validations. • Customer-facing, working in conjunction with other ULS teams and Sales. • Use customer management software to review service calls, handle parts inventories, and complete job tasks. • Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem. • Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action. • Analyzes system chemistry and use instrument reports to diagnose technical or application problems. • Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution. • Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided. • Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments. • Responsible for installed customer base at a designated clinical customer site. • Responsible for individual field Inventory up to $10,000 monthly average total as well as maintain and handle a dedicated site inventory.

🎯 Requirements

• Must have strong interpersonal and effective communication skills. • Ability to diagnose and resolve problems on mechanical, and optical instrumentation in a clinical laboratory environment. • Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams. • Basic instructional abilities to provide customer familiarization instruction. • Prioritize clinical customer requirements and establish realistic schedules to meet requirements. • Produce clear, detailed, and concise documentation and customer reports. • Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns. • Maintain a valid driver’s license, available to travel overnight up to 50% and weekend work may be required. • Bachelor’s Degree in Sciences, Engineering, Electronics, or equivalent work experience. • 3+ years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory.

🏖️ Benefits

• Competitive salary, plus performance bonus & full benefits package • A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount • Company car