Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Production Customer Service, CSR II
Job not on LinkedIn
November 20
Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
📋 Description
• Engage multiple internal departments such as Third-Party Purchasing, Operations, Logistics, and Production Products and Services to ensure timely and accurate shipment of products and issue resolution. • Adhere to schedule and maintain reliable and punctual attendance, meet or exceed efficiency and quality standards defined in annual goals, and complete all other duties as assigned. • Stay informed of and follow new processes, system changes, procedural updates, and initiatives within the company. • Use PPI Process improvement tools to identify, own and implement customer service related process improvements. • Support the Production Operations team in the execution of orders to meet production customer requirements (Delivery, Deduct & Hold, Quality Documentation, etc.)
🎯 Requirements
• Confirmed experience in a Fisher Scientific call center, VAS team experience & Deduct & Hold experience preferred • Possess excellent problem solving skills to take the appropriate course of action and provide a solution to the customers. • Possess an exceptional attention to detail and be able to identify gaps in procedures. • Collaborate with the management team to improve existing processes. • High school diploma or equivalent required
🏖️ Benefits
• Accessibility/Disability Access • Equal Opportunity Employer
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