Omni-Channel Customer Engagement Strategist

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February 19

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The Stem

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Healthcare Insurance • Pharmaceuticals • Digital Health

The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Responsible for developing Omni-channel OR digital health strategies for Health brands. • Provide counsel on the measurement and optimization of digital programs. • Conduct digital landscape assessments. • Develop customer journeys. • Create data-driven customer profiles. • Create integrated multi-channel strategies targeting patients, providers and payers. • Create digital strategies. • Create points-of-view and recommendations surrounding emerging channels. • Develop measurement plans and integrated reports. • Analyze performance data and make improvement recommendations. • Recommend and manage tests and optimization actions. • Stay abreast of emerging digital trends.

🎯 Requirements

• Strong analytical thinkers • Deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare • Thought leaders with strong service orientation • Capable of directly engaging clients and driving projects forward • Established an independent consulting practice • Proven experience in a Lead Strategist role at an agency, consulting firm or client • Track record of conceiving and guiding strategies that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions • Experience working with cross-channel data and analytical tools • Ability to interpret and analyze digital performance data • Ability to develop measurement plans and design actionable reports • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.