Customer Service Agent

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September 7

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The Sydney Call Centre

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B2B • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Respond to customer inquiries via phone, email, or chat. • Provide accurate information about products, services, and policies. • Resolve customer complaints and escalate issues when necessary. • Maintain detailed records of customer interactions. • Meet performance metrics including response time and customer satisfaction.

🎯 Requirements

• Must be 18 years or older. • High school diploma or equivalent required. • Previous customer service or call center experience preferred. • Strong communication and interpersonal skills. • Ability to work independently in a remote setting. • Reliable internet connection and a quiet workspace. • Must be authorized to work in the country where the job is based. • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. • Must be willing to submit to drug screening.

🏖️ Benefits

• PAID TIME OFF: Earn PTO and paid holidays to take the time you need. • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.