Remote Call Center Representative

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June 22

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The Sydney Call Centre

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B2B • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. • We are hiring Remote Call Center Representatives to join our customer support team. • This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. • You’ll be the first point of contact for our customers, providing exceptional service and support. • To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

🎯 Requirements

• Must be 18 years or older • High school diploma/GED • 1+ year of experience in a call center or customer service role. • Excellent verbal and written communication skills. • Ability to multitask and manage time effectively in a remote setting. • Proficient with computers and customer service software. • Reliable internet connection and a quiet home workspace. • Fluent in English and Spanish

🏖️ Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.