Retail Home Improvement Customer Service Specialist

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June 2

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The Virtual Call Center, Inc

WebsiteLinkedInAll Job Openings

B2B • eCommerce • Customer Service

The Virtual Call Center, Inc. is a company that provides innovative solutions for customer service and support through virtual call center technology. By leveraging advanced communication tools and remote workforce management, they enable businesses to efficiently handle customer inquiries and support requests, improving customer satisfaction and operational efficiency.

1 - 10 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• This is a remote position. • We are actively seeking a Retail Home Improvement Customer Service Specialist to join our dynamic team. • Experience the flexibility and satisfaction of working remotely while making a meaning impact on customers planning their home improvement projects. • Join a leading force in the home improvement industry, associated with the largest retailer in this sector. • Our comprehensive e-commerce platform, boasting over one million products, serves various customers.

🎯 Requirements

• Strong probing and investigating skills. • Attention to detail for accurate case management. • Passion for customer service and delivering empathetic responses. • Self-starter with the ability to work independently. • Act as a brand ambassador, embodying the Home Improvement brand. • Ensure the security of customers' information and well-being. • Pass a background check and drug screening. • Commit to 15-25 hours per week (some clients may have weekend requirements). • Ensure a quiet, distraction-free work environment. • Meet the minimum computer specifications required by the client. • Possess a USB headset with a microphone. • Have a hard-wired broadband internet service (DSL, Cable, or Fiber Optic connection).

🏖️ Benefits

• Zero Commute : Forget about traffic jams and fuel expenses. • Home Office Perks : Work in comfort. • Flexible Scheduling : Manage your work hours to fit your life. • Competitive Compensation : Enjoy attractive earnings while making a tangible impact. • Professional Development : Grow your skills in a dynamic, ever-evolving industry. • Supportive Culture : Be part of a team that's committed to excellence. • Health and Wellness : We offer comprehensive health insurance plans, including dental, vision, and life insurance.