Tax Software Specialist

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May 1

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The Virtual Call Center, Inc

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B2B • eCommerce • Customer Service

The Virtual Call Center, Inc. is a company that provides innovative solutions for customer service and support through virtual call center technology. By leveraging advanced communication tools and remote workforce management, they enable businesses to efficiently handle customer inquiries and support requests, improving customer satisfaction and operational efficiency.

1 - 10 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• This is a remote position. • Are you a tax professional seeking a remote opportunity? Look no further! • We're hiring Remote Tax Software Specialists to join our dynamic team. • Experience the convenience of working from anywhere while making a significant impact in the tax software industry. • Provide expert guidance and support to clients using our tax software products. • Assist clients with software-related inquiries, troubleshooting, and technical issues. • Collaborate with cross-functional teams to ensure a seamless customer experience. • Stay updated on industry trends and developments to enhance product knowledge and service delivery.

🎯 Requirements

• Strong probing and investigating skills. • Attention to detail for accurate case management. • Passion for customer service and delivering empathetic responses. • Self-starter with the ability to work independently. • Act as a brand ambassador, embodying the Home Sales and Customer Service brand. • Ensure the security of customers' information and well-being. • Pass a background check and drug screening. • Commit to 15-25 hours per week (some clients may have weekend requirements). • Ensure a quiet, distraction-free work environment. • Meet the minimum computer specifications required by the client (laptop or desktop). • Possess a USB headset with a microphone (required for certification training). • Have a hard-wired broadband internet service (DSL, Cable, or Fiber Optic connection). • Purchase a call center noise-canceling headset connecting to your computer via USB.

🏖️ Benefits

• Zero Commute : Forget about traffic jams and fuel expenses. • Home Office Perks : Work in comfort. • Flexible Scheduling : Manage your work hours to fit your life. • Competitive Compensation : Enjoy attractive earnings while making a tangible impact. • Professional Development : Grow your skills in a dynamic, ever-evolving industry. • Supportive Culture : Be part of a team that's committed to excellence. • Health and Wellness : We offer comprehensive health insurance plans, including dental, vision, and life insurance.