Lead Journey Management Strategist

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🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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TheyDo - Journey Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

TheyDo is a platform that focuses on journey management to help companies align strategy, planning, and delivery around customer journeys. By leveraging Journey AI, TheyDo enables organizations to map, structure, and manage customer experiences efficiently. Their solution supports the transformation of research into actionable journeys, enabling customer-centric collaboration and productivity improvements. TheyDo's services are designed for enterprises to onboard departments and integrate journey management into everyday operations, enhancing customer experience and business alignment.

📋 Description

• Advise Tier 0 enterprise customers and executives across Customer Experience, Product, Operations, Digital, and Transformation • Lead C-suite conversations positioning journey management as strategic enterprise infrastructure • Translate ambiguous executive goals into structured, scalable journey-led transformation programs • Build executive alignment across complex stakeholder groups, steering committees, and governance bodies • Shape multi-year investment narratives, enterprise ROI frameworks, and expansion strategies • Partner with Customer Success and Account Executive leadership on executive renewals, strategic account planning, and long-term growth • Influence product direction by connecting enterprise needs, market signals, and executive priorities • Define, evolve, and institutionalise global best practices, maturity models, and transformation frameworks • Represent TheyDo externally through executive briefings, thought leadership, and industry forums • Own outcomes including executive alignment, multi-year transformation commitments, strategic expansion programs, ROI/value narratives, NRR growth, and market/category leadership

🎯 Requirements

• Extensive experience working directly with C-suite and executive leadership in large, complex organisations • Proven track record leading or advising multi-year, enterprise-scale transformation programs • Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation • Experience positioning complex platforms, services, or practices as strategic infrastructure • Background in senior consulting, strategy, transformation leadership, or an equivalent path • Ability to influence at C-suite level and align diverse executive agendas • Ability to operate in ambiguity and turn vision into action • Strong executive presence, storytelling, and narrative-building skills • Ability to operate independently across markets, industries, and strategic accounts • Understanding of how enterprise value is created, sustained, and expanded over time • Experience driving multi-year expansions and Net Revenue Retention • Ability to define and communicate enterprise ROI frameworks and long-term investment narratives • Ability to partner with Customer Success and Sales leaders on strategic account strategy • Knowledge of defining and scaling global best practices and maturity models • Experience influencing product strategy or roadmap direction at an executive level • Comfort representing a company externally or stepping into a visible thought leadership role • Ability to communicate clearly and confidently with executive audiences, in writing and in person • Willingness/ability to work or live within the CET +/- 2 timezone

🏖️ Benefits

• Competitive compensation and pre-IPO equity/stock package • Fully remote working with flexible hours • Health Insurance benefit with tailored support for every employee, regardless of location • Minimum of 25 days of paid holiday per year (pro rata), plus public holidays and three extra days during the annual company-wide winter shutdown • Learning and Development budget • Wellbeing budget, including support for meditation, mindfulness, or yoga/gym membership • Paid parental leave: 6 months for the primary carer and 6 weeks for the secondary carer, fully paid • Paid childcare leave • Home office or co-working budget • Company events and retreats • Latest tech and tools, including MacBook Air or Pro • Continuous growth of the benefits package