German Customer Service Advisor

🕒 September 22

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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THG Ingenuity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛍️ eCommerce

☁️ SaaS

📣 Marketing

eCommerce • SaaS • Marketing

THG Ingenuity is a commerce technology and services business that accelerates brand growth by combining a high-performance ecommerce platform with fulfilment, creative and marketing services. It provides end-to-end solutions for direct-to-consumer and cross-border brands, including localisation and translations, influencer and performance marketing, personalisation, fraud management, and international fulfilment. THG Ingenuity positions itself as a one-stop partner for digital brand building and scaling via technology (platform/SaaS), logistics/fulfilment, and creative studios.

📋 Description

• Serve as the first point of contact for customers. • Assist with product advice and resolve order issues. • Engage with customers through live chat, phone, email and social media. • Work toward achievable department targets while maintaining high quality at each point of contact. • Engage with customers daily in a polite, professional manner. • Handle product advice and general customer service queries. • Collaborate with team members and different departments to enhance customer service. • Use ongoing training to deepen product knowledge and deliver high-quality service.

🎯 Requirements

• Strong written and verbal communication skills in both English & German. • Willingness to learn and develop new skills. • A professional, friendly and hard-working individual. • Early promise of showing our core values – Show up, Dig in and get it Done. • Must be based in the UK.

🏖️ Benefits

• 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year. • Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave. • Two paid volunteering days after 12 months' service. • Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme. • State-of-the-art on-site gym at our Manchester offices. • Up to 50% staff discount across THG brands. • Save up to 12% on personal tech through our salary sacrifice scheme. • Access to our on-site staff shop and barber (Manchester offices). • Earn up to £1,000 through our employee referral scheme. • Anniversary gifts to celebrate your 5 and 10 years of service.

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