Licensed Customer Success Representative

🕒 February 3

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Thimble

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💳 Fintech

B2B • Fintech • Insurance

Thimble is a company specializing in providing flexible, affordable, and quick insurance solutions tailored for small businesses and independent professionals. Through its app and online platform, Thimble offers various insurance products including general liability, professional liability, commercial property, and cyber insurance, among others. The company's services cater to a wide range of industries such as construction, retail, fitness, photography, beauty, and more, providing policies that can be adjusted for any duration from an hour to a year. Thimble emphasizes simplicity and convenience, allowing customers to easily obtain, modify, or cancel insurance as their business needs change. As a subsidiary of Arch Capital Group Ltd. , Thimble is backed by highly rated insurance and has sold over 100,000 policies to date. Its innovative approach meets the demands of fast-paced, small business environments, ensuring quick and reliable insurance coverage.

📋 Description

• Assist new and existing customers through all of their inquiries and help them find a resolution to any questions or issues they may have. • Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers. • Work with internal teams by providing customer success feedback and user experience data. • Aid existing customers with policy modifications and examine coverage options. • Meet defined Service Level Agreements for assisting new and existing customers with service requests. • Provide excellent customer support and assistance via email, chat, and phone. • Dedicated to helping the customer succeed at all costs; you are the front line between the customer and Thimble - we want to leave a positive impression and develop a relationship that keeps the customer happy. • Assist with side projects as needed for the insurance and product teams.

🎯 Requirements

• An active Property & Casualty Insurance license is required • Small commercial business insurance experience highly preferred • Experience in a fast-paced, high-volume support environment • Flexible and willing to work with all teams in the company to meet our values • Excellent written and oral communication skills • Highly organized with ruthless attention to detail • Ability to adapt to changes and learn quickly • Bachelor’s degree preferred

🏖️ Benefits

• Fully remote company • Thimble Fridays! (out of office at 12:00pm local time) • Comprehensive health, vision, and dental coverage • 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%) • PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time • Parental Leave: 100% paid 12 weeks + 2 weeks gradual return • Computer choice of Mac or PC • Work from home setup reimbursement • Monthly co-working space and/or child care reimbursement • Monthly ClassPass credit • Quarterly wellness reimbursement • Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate • Virtual events, happy hours, trivia, and fun!