Think Academy
Education
Think Academy is the first virtual school in Chile with over 16 years of experience in online education. Serving students from pre-basic to media levels, Think Academy offers a 100% online platform with flexible scheduling and tailored content aligned with the Chilean Ministry of Education's curriculum. The school utilizes interactive materials, video lessons, and bilingual content in both Spanish and English to ensure comprehensive learning. With a focus on personalization and student engagement, Think Academy provides high-quality education supported by qualified teachers who are available for guidance via video calls. The academy also offers various scholarships and has been internationally recognized for excellence in education.
11 - 50 employees
📚 Education
Customer Service Representative
Job not on LinkedIn
October 23
🗣️🇨🇳 Chinese Required
Think Academy
Education
Think Academy is the first virtual school in Chile with over 16 years of experience in online education. Serving students from pre-basic to media levels, Think Academy offers a 100% online platform with flexible scheduling and tailored content aligned with the Chilean Ministry of Education's curriculum. The school utilizes interactive materials, video lessons, and bilingual content in both Spanish and English to ensure comprehensive learning. With a focus on personalization and student engagement, Think Academy provides high-quality education supported by qualified teachers who are available for guidance via video calls. The academy also offers various scholarships and has been internationally recognized for excellence in education.
11 - 50 employees
📚 Education
📋 Description
• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. • Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. • Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. • Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. • Collaborate with the team to collect customer feedback and help optimize our products and services. • Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. • Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
🎯 Requirements
• Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills. • Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued. • Excellent communication, interpersonal, and customer service skills. • Strong ability to work independently, manage time efficiently, and complete tasks on schedule. • Proficiency in CRM systems and other related office software. • Positive work attitude, patience, and strong customer-oriented mindset. • Strong problem-solving ability, able to handle customer issues professionally and positively.
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