Principal Technical Consultant, ServiceNow

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November 10

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Thinkahead Consultant Psychologist Pty Ltd

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Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

1 - 10 employees

📋 Description

• Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform. • Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices. • Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows. • Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers. • Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents. • Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions. • Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues. • Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning. • Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement. • Drive consensus with senior customer stakeholders in solving complex solution challenges.

🎯 Requirements

• 10+ years of ServiceNow experience, with at least 3 years as a subject matter expert in ServiceNow architecture and development. • Expert knowledge and proven implementation experience in multiple ServiceNow modules, with mandatory expertise in at least two ServiceNow Products (ITOM/ITAM/CSM/SecOps/IRM/HRSD). • Deep experience within the process areas of the ServiceNow Products. • Expert-level development skills on platform features, including but not limited to advanced scripting (JavaScript, Glide API, Script Includes), Flow Designer, Service Portal, and custom application development. • Strong, hands-on skills integrating ServiceNow with third-party tools, with deep expertise in **IntegrationHub**, REST/SOAP APIs, and data governance best practices. • Strong presentation and communication skills, with the ability to articulate complex technical trade-offs to senior management and non-technical stakeholders. • Demonstrated ability to design highly scalable solutions and articulate trade-offs between different architectural approaches. • Strong project and situational awareness with a self-starter mentality and meticulous attention to detail. • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS), any Product line • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Technical Architect (CTA) is a significant bonus.

🏖️ Benefits

• Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities. • Act as a lead contributor and thought leader, defining and enforcing platform-wide best practices, governance frameworks, and reusable assets. • Be an early adopter of new ServiceNow platform features and certifications, actively mentoring junior team members on new capabilities. • Serve as a key resource for the presales team, helping to identify, scope, and position complex, cross-practice solutions for new and existing clients. • Lead and mentor development teams, performing code audits and solution quality checks to ensure high-impact, high-quality deliverables. • Drive consensus with senior client stakeholders, and lead the scoping, planning, and methodology for critical projects, including platform upgrades and performance tuning. • Work on the organization's most impactful and unique technical challenges, contributing to projects that address future concepts, products, and technologies.