Coaching Operations Associate

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October 2

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Thrive Global

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Productivity • Wellness • Enterprise

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

51 - 200 employees

Founded 2016

⚡ Productivity

🧘 Wellness

🏢 Enterprise

💰 $80M Series C on 2021-07

📋 Description

• Support the launch, promotion, and execution of coaching programs with global customers ensuring high rates of adoption • Serve as a critical point of contact for internal and external stakeholders, ensuring timely and accurate responses • Develop strong working relationships and communication with key stakeholders • Document key processes and develop playbooks to support internal teams and stakeholders • Identify opportunities to streamline operations and enhance program effectiveness as the business scales • Ensure data integrity across systems, maintaining accurate records to track program performance and derive insights • Oversee invoice management, approving and processing payments on time

🎯 Requirements

• Operations experience – Background in operations, program coordination, or a related field, preferably in a coaching, wellness, or SaaS environment • Organizational skills – Strong attention to detail with a proactive approach to problem-solving • Data proficiency – Comfortable working with data; experience with Excel or Google Sheets is a plus • Effective communication – Clearly and confidently convey complex information to high-profile stakeholders, ensuring alignment and engagement • Time management – Ability to prioritize tasks and manage time effectively in a dynamic, fast-paced environment • Process documentation – Experience with documenting processes and creating clear guidelines for others • Relationship-building – Ability to build trust, listen actively, and provide thoughtful recommendations to improve processes • Creativity – Ability to solve problems and find innovative ways to enhance program operations • Ownership mindset – Takes initiative and drives projects forward with minimal oversight • Adaptability – Thrives in ambiguity and is excited by opportunities to build and scale new initiatives

🏖️ Benefits

• Being part of a mission-driven company that’s truly making a difference in the lives of people around the world • Ability to develop within the company and shape our growth strategy • A human-centric culture with a range of wellness perks and benefits • A competitive compensation package • Medical, dental and vision coverage + 401k program with company match • Generous paid time-off programs