Success Manager

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September 27

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Thumbtack

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B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

1001 - 5000 employees

👥 B2C

🏪 Marketplace

📋 Description

• Oversee a team of 8-10 Success Associates that work with our pros directly and the revenue goals tied to each. • Be an advocate for your team along with the growth and expansion of our pro's requests. • Manage a team that works with some of our top pros in high-demand areas on Thumbtack, to drive long-term retention and growth. • Coach your team to understand your pro's project goals, needs, and challenges so you can help them extract the full value of their Thumbtack experience. • Create moments of thoughtful recognition for our pros to show them how appreciative we are of our partnership and how our tool can change the process of completing home projects. • Provide appropriate education, actionable advice, useful content, and clear communication as needed to your associates. • Become an expert of the Thumbtack product and clearly articulate how we will help your customers complete their projects. • Act as a bridge between the customer, our pros, and Thumbtack, providing feedback about the product to our internal product teams. • Leverage a new revenue and sales-focused experience for our agents driving to company goals.

🎯 Requirements

• Must have a background with revenue and growth-driving teams. • Minimum 2+ years of experience in customer success, B2B, sales, account management, consulting, leadership roles or similar customer-facing roles. • Demonstrated ability to manage a portfolio of accounts, build strong customer relationships and deliver a customer-centric solution that met defined KPIs. • Technology enthusiast, positively curious, and eager to build and learn. • Proven ability to manage, utilize, and prioritize your time and efforts. • Ability to work cross-functionally within an organization to drive results. • Exceptional verbal and written communication: clear, on point and confident. • Strong empathic leadership skills, with the ability to inspire, motivate, and influence others while building trust and belonging. • Sales, Success, or GTM leadership, with a focus on revenue-driving teams. • Experience working for a company offering services through an online Marketplace. • Salesforce or similar CRM experience. • Quick learner that can incorporate industry and vertical-specific jargon in your communication with customers.