Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thynk.Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📦 Logistics

🏨 Hospitality

💰 $13M Series A - Thynk.Cloud on 2023-04

Consulting • Logistics • Hospitality

Thynk. Cloud is a vertical SaaS company that builds hospitality management software on the Salesforce platform, helping hotels manage groups & events, sales data, and analytics to improve operations and guest service. Founded in 2019 by experienced SaaS founders, it is a remote-first, global team that raised a $13M Series A to scale internationally and target the large hospitality market. The product is aimed at hoteliers and hospitality businesses seeking modern, integrated tools for sales, operations, and reporting.

📋 Description

• Own and drive the post-implementation customer lifecycle from adoption through renewal readiness • Manage customer relationships and outcomes, including customer satisfaction, retention, and value realization • Act as the primary customer owner for adoption and outcomes across IT, marketing, sales, and operations user teams • Proactively manage a portfolio of accounts to drive adoption, identify risks, prevent churn, and avoid surprise escalations • Define and execute account success plans for priority customers • Run structured engagement cadences, including regular check-ins and annual business review preparation • Monitor adoption signals, support trends, and customer sentiment • Maintain accurate customer records in Salesforce and Thynk Drive • Own customer NPS execution, monitor results, and lead follow-up actions • Organize customer training sessions, webinars, targeted communications, community initiatives, events, and roundtables • Maintain the Red Account program and coordinate internal resolution with Product, Professional Services, and Support • Feed renewal risk, adoption health, and value narratives into Account Management's renewal plan • Establish feedback loops with Product, Professional Services, and Support • Improve customer-facing processes, tooling, and playbooks • Identify expansion opportunities and route them to Account Management • Support renewal and expansion conversations with customer context, stakeholder mapping, and usage evidence without leading commercial discussions • Collaborate with Account Management, Professional Services, Product, Support, Sales, and SalesOps

🎯 Requirements

• 3+ years working in a hotel/venue, e.g. as an Event Manager, Operations Manager, or in Sales & Events • First-hand knowledge of how commercial and event teams work day to day • Strong stakeholder management, from end users to senior decision-makers • Experience driving change or adoption of new tools or processes with a team • Structured, organised way of working, with clear follow-through • Professional fluency in English plus German, French, or Spanish • Experience in Customer Success, Account Management, or a SaaS company (bonus) • Experience managing a portfolio of B2B accounts (bonus) • Familiarity with Salesforce or other CRM platforms (bonus) • Experience in a scale-up or a newly built CS function (bonus) • Exposure to customer health scoring or CS tools such as Gainsight or ChurnZero (bonus) • A third European language (bonus)

🏖️ Benefits

• Best IT equipment of your choice (Apple or Windows) • Fully remote work • Monthly team meetings • Yearly events gathering the team • Work-life balance • Consideration of requests to achieve fulfillment at work • International, collaborative, remote-first environment