Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Client Services Officer – MENA
🔥 1 hour ago
🗣️🇸🇦 Arabic Required
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Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
📋 Description
• Provide professional support to clients via phone, email, live chat, and other communication channels • Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries • Resolve issues related to trading platforms, account management, trade execution, and technical functionality • Build and maintain strong client relationships through proactive communication and ongoing support • Identify client needs and provide tailored solutions to enhance satisfaction and retention • Educate clients on the company's products, trading platforms, tools, and available resources • Ensure all client interactions comply with company policies and regulatory requirements
🎯 Requirements
• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company • Fluent in Arabic and English, both written and spoken • College or University degree • Strong attention to detail, organizational, and communication skills • Good knowledge of Microsoft Office applications • High level of professionalism, strong work ethic, self-motivation, and team spirit • Positive, can-do attitude • Flexibility to work on public holidays • Availability to work evening shifts only, 15:00–23:00 Dubai Time Zone • Any additional language is an advantage • Deep understanding and experience with financial products and ETDs such as Futures & Options is an advantage
🏖️ Benefits
• Attractive remuneration package based on qualifications and experience • Employee Training & Development program • Birthday benefits • Loyalty benefits • Opportunities for professional growth • Frequent team initiatives • Career opportunity in a global, fast-growing company
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