Call Center Agent

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November 5

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TierOne Real Estate LLC

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Real Estate • B2C

TierOne Real Estate LLC is a Salt Lake City-based real estate brokerage and listing portal that helps buyers and sellers find homes across Utah. The company offers searchable property listings by city, map, zip code, and listing number, home value estimates, mortgage resources, property management services, and featured/new listings. TierOne Real Estate appears consumer-focused, promoting virtual tours, neighborhood guides, and direct broker contact (Andrew Edwards) to assist clients with buying, selling, and managing residential properties.

1 - 10 employees

Founded 2007

🏠 Real Estate

👥 B2C

📋 Description

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Making sales or recommendations for products or services that may better suit client needs. • Taking part in training and other learning opportunities to expand knowledge of company and position. • Adhering to all company policies and procedures.

🎯 Requirements

• High School Diploma or equivalent. • More education or experience may be preferred. • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. • Understanding of company products, services, and policies. • Proficiency with computers, especially with CRM software, and strong typing skills. • Ability to ask prying questions and diffuse tense situations. • Strong time management and decision making skills. • Adaptability and accountability. • Fluency in multiple languages may be desired.