Regional Service Operations Manager – South

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November 13

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Tiger Resourcing Group

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Recruitment • B2B

Tiger Resourcing Group is a specialist recruitment firm focused on sourcing talent for IT, digital, and engineering roles. With more than 20 years' experience and offices in the UK and US, they provide tailored, transparent recruitment solutions and market insight across sub-sectors such as software, cloud, cybersecurity, defence, and space systems. The firm emphasizes long-term relationships, cultural alignment, diversity and inclusion, and places candidates into B2B technology and engineering organisations.

11 - 50 employees

Founded 2002

🎯 Recruiter

🤝 B2B

📋 Description

• Act as the main point of contact for both internal teams and customers. • Take full ownership of field operations across the South—ensuring everything runs smoothly, safely, and efficiently while meeting business targets and maintaining high customer satisfaction. • Promote a strong safety culture through regular site inspections, toolbox talks, and coaching engineers to maintain compliance with health and safety legislation. • Manage and develop the service engineering team, working with planners to allocate workloads, conducting performance reviews, and building a high-performing, motivated workforce aligned with company KPIs and values. • Collaborate with leadership to drive performance across key metrics (PPM, utilisation, billability), manage customer claims, and identify opportunities to maximise service revenue. • Hold regular team meetings, lead performance reviews, support recruitment and training, and foster a positive, customer-focused, and accountable culture. • Monitor and analyse performance data to inform operational decisions, prepare reports, and align service delivery, invoicing, and team development with wider business goals.

🎯 Requirements

• Proven service management experience with a supportive, people-first leadership style. • Strong technical knowledge of service, maintenance, and installation—ideally within industrial or mechanical systems (e.g. doors, automation, or similar). • Excellent communication and interpersonal skills, with the ability to engage confidently across all organisational levels. • Highly organised, capable of prioritising key objectives, and comfortable in a fast-paced, multi-site environment. • Results-driven, adaptable, and motivated to inspire continuous improvement across operations and people.