Senior Implementation Project Manager

🕒 October 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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TigerConnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

Healthcare

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. It combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes, trusted by more than 7,000 healthcare organizations.

📋 Description

• Lead implementation of TigerConnect solutions for clinical workflow optimization • Provide administrator and implementation expertise as part of the Customer organization’s PMO team • Lead the initial software build • Identify and mitigate project risks and develop contingency plans • Establish communication channels with stakeholders, including status reporting and issue escalation • Lead and direct project team members, manage resources, and provide guidance and feedback • Conduct lessons learned at project closure and identify process improvement opportunities • Collaborate with product management, engineering, solution design, and clinical teams • Execute Organizational Change Management Plans, including user training, clinical and administrative user management, and customer onboarding support • Generate custom reports on project status, budget, metrics, and resource allocation for executive reporting and decision-making • Lead conversations about use cases and capabilities and solicit user feedback throughout implementation • Provide customer service to executive leadership and key stakeholders using metrics on business objectives • Ensure adherence to project management best practices, workflow implementation standards, and quality assurance • Manage project execution from initiation to closure, ensuring delivery on time, within scope, and within budget • Support software maintenance and system enhancements

🎯 Requirements

• 12+ years of comparable project management experience, with demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment • Expert knowledge of project management methodologies and tools, with demonstrated proficiency in project planning, research, and analysis • Understanding of systems, development methodologies, solution architecture, systems administration, and tools and processes that support business systems • Experience establishing and delivering formal Organizational Change Management, education, and training as part of delivering projects • Ability to create engaging, cogent, succinct, and well-edited presentations and deliver communications to stakeholders, including executive leadership • Project management certification (e.g., PMP, CSM, etc.) preferred • Exceptional customer relationship skills and ability to collaborate and communicate with technical and non-technical personnel • Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives • Ability to communicate technical information to non-technical audiences • Self-starter who is accountable, dependable, and a team player • Ability to work in a fast-paced environment, maintaining flexibility and performing at a high level when faced with time constraints • Passion, integrity, high energy, and a sense of humor • Superior organizational skills and ability to multi-task and manage multiple projects while maintaining precise attention to detail • Healthcare industry knowledge and experience preferred • Ability to travel up to 50%

🏖️ Benefits

• Remote flexibility with teams across the US and globally • Prime office space in El Segundo, California • Excellent Medical, Dental, and Vision insurance for you and your family • 401k match • Wellness reimbursement program • Company-wide wellness days (extra days off to rest and recharge) • Flexible time off • Mission-driven team committed to making a real impact in healthcare

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