Project Operations Manager – Asana

🕒 March 18

🏄 California – Remote

🏄 California – Remote

💵 $150k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $14.5M Venture Round - Tillster on 2010-03

SaaS • B2B • Enterprise

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch • Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting • Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.) • Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability • Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage • Partner with executive sponsors and department leaders to align Asana usage with business goals • Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement • Define success metrics for adoption, efficiency, and impact • Develop and deliver role-based training for all employees, including individual contributors, managers and program leaders, and executive leadership • Create documentation, playbooks, onboarding guides, and best-practice resources • Collaborate with cross-functional stakeholders to continuously improve workflows • Assess current project and program management maturity and recommend improvements • Optimize Asana usage over time based on feedback, metrics, and evolving business needs • Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable

🎯 Requirements

• 5+ years of experience in project, program, or work management roles • 3+ years of hands-on experience implementing and administering Asana at scale • Proven experience leading enterprise or multi-team Asana rollouts • Strong background in organizational change management and user adoption • Demonstrated ability to train and influence employees at all levels of the organization • Excellent communication, facilitation, and stakeholder management skills • Ability to translate complex processes into simple, scalable workflows.

🏖️ Benefits

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan. • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services. • Holidays: The company observes ten (10) paid holidays per calendar year. • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO. • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan. • Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.