Program Manager – Data Products

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ting Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔧 Hardware

☁️ SaaS

👥 B2C

💰 Series C on 2021-12

Hardware • SaaS • B2C

Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.

📋 Description

• Manage day-to-day delivery of customer programs from kickoff through launch and ongoing operation • Maintain plans, milestones, owners, action items, dependencies, risks, and decisions • Coordinate product access, data delivery, documentation, training, and launch-readiness activities • Establish customer cadence, understand goals and use cases, track adoption, coordinate value reviews, and help customers realize value from Ting data • Serve as the first point of contact for program questions and product issues • Triage requests, engage technical or subject-matter experts, communicate status, and follow issues through resolution • Monitor implementation progress, product usage, customer outcomes, risks, feedback, and open issues • Prepare updates for customers and internal stakeholders • Coordinate Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams • Capture customer needs, recurring issues, and product feedback and route insights internally • Help improve the product and customer experience over time • Travel to client sites as business and program needs require

🎯 Requirements

• 4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data environment • Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers • Direct electric utility experience is strongly preferred • Experience with government agencies or emergency-management organizations is a plus • Experience working with data products, analytics platforms, APIs, enterprise software, or technical integrations • Comfortable discussing data access, permissions, integration dependencies, and data quality with technical teams • Ability to manage multiple workstreams, maintain clear plans and action items, identify risks early, and track commitments • Clear communication and sound judgment with technical and business stakeholders • Comfortable leading customer check-ins, coordinating access, preparing status updates, and resolving implementation issues • Willingness to travel to client sites as business and program needs require

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Professional development opportunities • Equal Opportunity Employer