tlmNexus Ltd
51 - 200 employees
Founded 2012
🔐 Security
☁️ SaaS
Defence • Security • SaaS
tlmNexus Ltd is a company that specializes in digital transformation solutions for high-value defense and security equipment. They provide services such as creating digital representations of complex equipment, enabling maintenance and operational management decisions based on real-time data. Since 2007, they have been supporting the UK's Ministry of Defence, particularly with the Typhoon platform, by designing and implementing electronic workflows and management tools. Their solutions help streamline delivery and support management issues in the defense sector, enhancing military and industrial capabilities.
Customer Integration Engineer
Job not on LinkedIn
🕒 April 1
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tlmNexus Ltd
51 - 200 employees
Founded 2012
🔐 Security
☁️ SaaS
Defence • Security • SaaS
tlmNexus Ltd is a company that specializes in digital transformation solutions for high-value defense and security equipment. They provide services such as creating digital representations of complex equipment, enabling maintenance and operational management decisions based on real-time data. Since 2007, they have been supporting the UK's Ministry of Defence, particularly with the Typhoon platform, by designing and implementing electronic workflows and management tools. Their solutions help streamline delivery and support management issues in the defense sector, enhancing military and industrial capabilities.
📋 Description
• Maintain an excellent understanding of the company’s service and product portfolio. • Provide customer domain knowledge and expertise to the technical team. • Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design. • Onboard and integrate new functionality into the customer domain. • Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption. • Identify and submit process improvement ideas. • Establish and maintain effective business relationships with relevant tlmNexus customers. • Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI). • Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.
🎯 Requirements
• Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent. • Defense experience, military or supporting civilian roles. • Must hold or be able to achieve security clearance to SC level. • Experience of managing change and business transformation with proven results. • Project management skills and experience. • Effective communicator with good presentational attributes who is able to be influential up to mid-to-senior management level. • Highly focused and organized, able to prioritise workload. • Able to identify and grasp opportunities for business improvement from both a management and development perspective. • Able to assimilate complex technical subjects and communicate to non-technical stakeholders. • Professional, articulate and confident when operating in the customer domain.
🏖️ Benefits
• 26 days annual leave + UK bank holidays • Enhanced company sick pay • Life assurance cover • Cycle to work scheme • Perkbox (discount scheme) • Employee assistance programme • Recruitment referral bonuses up to £1500 • Paid days off for activities • Funded professional subscriptions
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