Customer Success Manager - Payroll, Benefits & HR Operations

August 15

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Toku

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Crypto • Fintech • HR Tech

Toku is a global platform that provides comprehensive solutions for crypto-native employment and compensation. It allows companies to manage employment, fiat, stablecoin and native token payroll, and token grant administration. Toku offers services like Employer-of-Record (EOR) and Professional Employer Organization (PEO), making it easier for businesses to hire and manage employees in the US and internationally. It focuses on providing seamless, tax-compliant compensation solutions using stablecoins and offers expertise in token compensation plans. Toku is designed to support early-stage companies and enterprises by simplifying global employment, compensation, and token management to streamline operations in over 100 countries.

11 - 50 employees

₿ Crypto

💳 Fintech

👥 HR Tech

📋 Description

• About Toku • Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood. • Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk. • To learn more, check our website. • Toku is seeking a Customer Success Manager to own a portfolio of clients and guide them through the entire customer lifecycle, from onboarding and implementation to ongoing HR, payroll, and benefits operations. This role combines high-touch account management with operational expertise, requiring you to solve complex compliance challenges while driving process improvements in a fast-scaling startup environment. You’ll be the primary point of contact for your clients, partnering closely with cross-functional teams to deliver a consistent, compliant, and exceptional experience. You will also be instrumental in building the resources, processes, and automation that will allow the CS function to scale. • We are an AI-first company, ideal for someone who thrives with limited playbooks, builds structure quickly, and moves seamlessly between strategy and execution.

🎯 Requirements

• 5+ years of experience in HR, Payroll, and/or Benefits operations within Customer Success, Account Management, EOR, PEO, broker, or a similar environment • Proven ability to manage client relationships end-to-end, from onboarding through renewalPractical experience using AI to transform CS processes end to end, including prompt design, A/B evaluation, risk controls, and change management that sticks. • Strong written and verbal communication skills, with the ability to translate complex regulations into clear, actionable guidance • Demonstrated track record of driving process improvements and implementing scalable solutions with limited resources • Ability to work independently, manage multiple priorities, and adapt to a fast-changing startup environment • Familiarity with US benefits programs (ACA, ERISA, COBRA) and payroll practices, with the ability to quickly learn requirements in other regions (EU, APAC, or LATAM preferred) • Comfort with data analysis and insights to support client strategy (nice-to-have) • Located in or able to work within a North America time zone (preferred)