Customer Service Advisor, Italian Speaking

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tombola

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

tombola is Britain's largest online bingo operator, founded in 2006 in Sunderland and now operating across Europe. The company develops all of its bingo and exclusive games in-house, focuses on low-stake play and industry-leading safer-gambling practices, and serves a large online community of players. tombola is consumer-facing and part of Flutter UK & Ireland, while continuing to operate independently with roles across technology, customer experience, game development and support.

📋 Description

• Supporting players through both phone and live chat. • Finding the right solution for every customer by listening, investigating and problem solving. • Reviewing customer identification as part of onboarding new players. • Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes. • Delivering an awesome customer experience with every interaction.

🎯 Requirements

• Previous customer service experience, ideally within a contact centre or similar environment. • Excellent Italian language skills, both written and spoken. • Strong communication skills and confidence speaking with a wide range of people. • A proactive problem solver who enjoys finding solutions. • The ability to manage multiple tasks in a fast-paced environment. • A warm, friendly personality with a genuine passion for helping people. • A supportive team player who's always happy to help colleagues. • Comfortable using Microsoft Office, including Excel, Word and PowerPoint. • A desire to learn, develop and build a long-term career at tombola.

🏖️ Benefits

• A supportive and friendly team • Development opportunities • Progression opportunities