Delivery Director

November 21

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Toptal

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B2B • Recruitment • Marketplace

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

🏪 Marketplace

💰 Seed Round on 2012-06

📋 Description

• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention. • Partner with Sales, PreSales, and Practice teams to identify and expand existing client engagements into new services. • Support pre-sales efforts with delivery insights, solutions design, and resource planning to drive growth. • Establish and enforce standardized delivery methodologies, SLAs, and best practices. • Continuously measure project performance, delivery quality, and client satisfaction through structured governance and feedback loops. • Drive operational predictability and consistency across all accounts and projects. • Support P&L for assigned portfolio, ensuring revenue targets and margin commitments are achieved. • Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics. • Identify and eliminate inefficiencies, improving cost-to-serve through proactive resource and engagement management. • Lead a team of Delivery Managers across multiple clients and domains. • Build a performance-driven culture focused on accountability, collaboration, and continuous improvement. • Develop talent pipelines and succession plans to support organizational scalability. • Accomplish work objectives through leading and supervising other Toptal team members on the Delivery team. • Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed. • Partner with internal AI and Operations teams to introduce automation and data-driven insights across delivery processes. • Implement AI-driven tools for quality monitoring, forecasting, and resource optimization. • Champion technology adoption to improve productivity and enhance client outcomes.

🎯 Requirements

• Bachelor’s degree is required. • 15+ years in IT/Professional Services delivery, with at least 5 years in a multi-account or director-level leadership role. • 5+ years managing global delivery teams. • Proven success in managing large delivery portfolios exceeding $50M annually, and complex client engagements. • Strong understanding of both project-based and managed services delivery models. • Expertise in setting up governance, quality frameworks, and P&L management. • Experience leading delivery transformation through technology, automation, or AI platforms. • Deep understanding of the Professional Services business model (utilization, margin, SOWs). • Excellent leadership, executive-level client communication, and stakeholder management skills. • P&L and financial management experience. • Strategic thinker with hands-on execution ability. • Data-driven and outcome-oriented. • Collaborative, empathetic leader who builds trust and drives accountability. • Comfortable leading through change and ambiguity in a fast-scaling environment. • Outstanding written and verbal communication skills. • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. • Must be fluent in English.

🏖️ Benefits

• Access to telehealth virtual doctors • 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Access to flexible spending, dependent care, and health savings accounts • Employee assistance program • Flexible paid time off