VP, Marketplace Operations

September 30

Apply Now

Receive Emails with Similar Jobs

Toptal

WebsiteLinkedInAll Job Openings

B2B • Recruitment • Marketplace

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

🏪 Marketplace

💰 Seed Round on 2012-06

📋 Description

• Act as chief architect and operator of the Toptal Marketplace, driving strategy, structure, and execution to scale the two-sided talent platform. • Build operational frameworks, systems, processes, and teams to enable high-quality, high-velocity matches between talent and clients. • Design and implement infrastructure for the Marketplace to operate as composable services that integrate across Toptal’s ecosystem. • Lead cross-functional teams spanning supply, demand, quality, and experience, ensuring alignment and operational clarity. • Work with Executive and Marketing teams to optimize talent supply against planned and targeted demand while ensuring talent satisfaction. • Apply strategic and analytical thinking to streamline sourcing, screening, and placement processes across verticals and specializations. • Use data and analytics to inform business decisions and develop KPIs and performance frameworks for Talent Operations. • Ensure management oversight and collaborative interactions between clients, talent, and core teams to achieve day-to-day operational objectives. • In the first week: onboard, learn Toptal’s history/culture/vision, and shadow key teams. • In the first month: complete current state assessment of Talent Operations, review/update OKRs, redefine career paths, and reevaluate commission/compensation recommendations with Finance. • In the first three months: implement performance framework and enhance training materials for Talent Operations roles. • In the first six months: develop/mature feedback loops with external processes, develop procedures to meet new guidelines for sending talent to clients, and optimize screening quality and bandwidth. • In the first year: strengthen Talent Operations infrastructure for long-term scalability and client satisfaction.

🎯 Requirements

• Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met. • Ability to formulate and successfully execute upon business unit Key Performance Indicators. • Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making. • Understanding of Data Architecture and Analytics toolkits and languages. • Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations. • Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market. • Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives. • Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes. • Experience with development of risk management processes designed to detect and prevent fraudulent activities. • Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable. • Experience working in the recruiting, outsourcing, and/or talent space is a plus. • Resumes and communication must be submitted in English. • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.