Vehicle Finance Performance Manager

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Toyota (GB) plc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1965

💸 Finance

🚗 Transport

Automotive • Finance • Transport

Toyota (GB) plc is the British subsidiary of Toyota, responsible for the marketing and sales of Toyota vehicles in the UK. The company offers a wide range of vehicles, including family cars, SUVs, small cars, and commercial vehicles such as vans and pick-ups. The lineup includes hybrid, plug-in hybrid, battery electric, and hydrogen fuel cell models, catering to various customer needs from personal use to business fleets. Toyota (GB) also provides financial services and insurance, offering various purchase and leasing options to its customers. The company emphasizes sustainability and technological innovation, featuring services like the MyToyota app for better vehicle management and connectivity solutions.

📋 Description

• Manage the Finance & Insurance (F&I) Performance across a designated number of Dealer Partners. • Build value with your Mazda partners agreeing F&I business plans designed to demonstrate the value F&I can add to their business and their customers • Work with your designated Mazda partners to develop and implement consistent customer focused finance sales processes, enabling consumers to make informed vehicle funding decisions which lead to good customer outcomes • Drive Used car finance performance through structured and targeted review meetings linked to support levels. Identify and implement action plans to address performance issues in collaboration with your Line Manager. • Collaborate closely with Dealer partners and MMUK to demonstrate the value of Total Trade Cycle Management. Ensure consistency of robust structures, processes, capability and capacity are in place to fully maximise renewal opportunities. • Conduct quarterly C4L performance reviews with Dealer partners to assess lead activity and outbound contact quality. Identify improvement opportunities to ensure consistent, high‑quality customer engagement aligned to Mazda expected outcomes. • Hold quarterly reviews with on-site management to include TCF and oversight performance data – agreeing appropriate remedial actions as required • Escalate any oversight concerns to senior partner management and internal MFS management as requested

🎯 Requirements

• Understanding of vehicle sales process. • Knowledge of all consumer finance products • Understanding of consumer credit regulation. • Sales experience in motor vehicle environment. • Strong negotiation skills. • Good time management and organisational skills. • Strong written and verbal communication, including confidence in presenting. • Self-motivated and proactive worker. • Keen attention to detail. • Able to work effectively with all levels of staff and external partners. • Customer first mindset.

🏖️ Benefits

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). • Generous annual leave of 25 days which increases with service and holiday purchase option • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services • Employee Assistance Program • Eye tests • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. • Dress for your day policy to make you feel comfortable at work • Eco HQ, free parking & restaurant • Two volunteering days per year • Reward gateway voucher discounts • Flexible working scheme and we welcome flexible working conversations at interview • Regular 121s with your manager, a personal development review (PReview) each quarter • A wide range of learning & development opportunities including Linked In Learning courses • £250 contribution towards you learning something new outside of work • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!