Manager, Professional Services

Job not on LinkedIn

🕒 September 11

🤠 Texas – Remote

🤠 Texas – Remote

💵 $108k - $135k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Trace3

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2017-06

Consulting • Healthcare • Logistics

Trace3 is an IT consulting organization specializing in AI, data, cloud, and cybersecurity solutions. Founded 20 years ago, the company focuses on empowering organizations to adapt to the evolving IT landscape by providing strategic consulting services and innovative solutions. Trace3 has a strong presence in the technology consulting space, with partnerships in areas such as artificial intelligence, data analytics, cloud solutions, and security consulting. They aim to help businesses run, grow, and transform by leveraging cutting-edge technology to drive results in the data-driven economy. Trace3 is also involved in cloud migration, AI data readiness, and venture capital relations to offer a holistic technology consulting experience.

📋 Description

• Ensure the overall effectiveness and efficiency of the Professional Services Smart Hands team. • Maintain high levels of customer satisfaction for professional and deployment services. • Act as an escalation point for critical situations. • Provide leadership to a team of technical staff. • Build high-performing teams that accomplish organizational changes, goals, and priorities. • Provide leadership, skill development, and mentorship for team members. • Participate in interviewing, onboarding, off-boarding, training, career development, and performance management. • Monitor and manage team performance and report on metrics such as team utilization and rework. • Serve as a subject matter expert during pre-sales activities, including LOE sizing, scoping support, and customer sales pitches. • Review LOE for accuracy of hours, cost estimates, and budget. • Manage and minimize non-billable team time and expenses. • Manage P&L, revenue, cost, and contract GP for the practice area and teams. • Hold team leads accountable for timesheets, performance, schedules, and utilization. • Conduct monthly and quarterly executive reviews. • Coach and advise the team on sales performance and goal achievement. • Manage multiple infrastructure setup and maintenance projects concurrently. • Create and implement operating plans for sales initiatives and segment goals. • Maintain customer satisfaction through key account client partnerships.

🎯 Requirements

• A minimum of 8 years of Managed Services provider experience performing or managing network deployments, infrastructure refresh, smart hands type work, project management, or related IT experience. • A minimum of 3 years of leadership experience managing technical staff. • Vendor Management expertise. • Strong conflict negotiation and problem-solving skills. • Strong organizational skills with an ability to manage competing client demands. • Strong analytical skills regarding technical or project management issues. • Comfort level and ability to interact and communicate with Senior Management. • Excellent oral and written communication and presentation skills, including presenting technical issues to a non-technical audience. • Associate's degree or equivalent level of experience. • ITIL Foundation certification.

🏖️ Benefits

• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match • 529 College Savings Plan • Health Savings Account • Life Insurance • Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance • Generous paid time off