Implementation Project Manager

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Tracker Products

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Software • Compliance • Public Safety

Tracker Products is a leading provider of evidence management software, designed to facilitate the secure and efficient tracking of physical and digital evidence for law enforcement agencies and other organizations. Their comprehensive solution, SAFE, streamlines the entire evidence management process, ensuring a transparent chain of custody while improving accountability, security, and compliance with legal standards. The software includes features such as automated workflows, barcode scanning, mobile app access, and reporting tools, making it versatile and convenient for users in various sectors, including police departments, forensic labs, and legal firms.

11 - 50 employees

Founded 1996

📋 Compliance

📋 Description

• Manage new client onboarding and training to ensure users understand how to effectively use our software, driving high adoption and satisfaction rates. • Serve as a subject matter expert, helping clients map and translate their existing processes into our system’s capabilities. • Configure SAFE to align with each client’s unique operational needs, including settings, permissions, and workflows. • Define, document, and manage project scope and client requirements to ensure alignment between client expectations and deliverables. • Oversee project timelines and deliverables to ensure implementations are completed on schedule and meet defined success criteria. • Identify potential risks and issues early, develop mitigation strategies, and communicate changes to project scope or timelines. • Coordinate client testing and validation of configured systems to ensure all functionality meets defined requirements before go-live. • Oversee the transition from implementation to support, ensuring clients are set up for long-term success after deployment. • Coordinate with internal teams—including Development, Support, and Integrations—to resolve issues and ensure seamless delivery of all project components. • Lead regular project meetings with client stakeholders, maintaining clear, proactive communication regarding status updates, expectations, and next steps. • Maintain thorough project documentation including meeting notes, implementation plans, issue tracking, and client correspondence. • Identify opportunities to enhance implementation processes, client experience, and internal efficiency.

🎯 Requirements

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field (or equivalent experience). • 3+ years of experience managing software implementation projects, preferably in SaaS or enterprise software. • Strong understanding of project management methodologies and tools. • Exceptional communication and client relationship skills. • Ability to translate technical concepts into practical client workflows. • Highly organized, detail-oriented, and proactive in problem-solving.

🏖️ Benefits

• Competitive salary and performance-based incentives • Opportunities for career advancement and professional growth • A collaborative and supportive team culture • Access to ongoing training and development