Senior Customer Success Manager - Logistics

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May 15

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TradeLink

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Transport • Enterprise • SaaS

TradeLink is a digital logistics partner that optimizes end-to-end supply chain processes. The platform offers solutions such as window management, dock and yard management, and load carrier management, enhancing collaboration with internal departments and external partners. TradeLink simplifies logistics through automation, reducing manual processes and improving operational efficiency.

51 - 200 employees

🚗 Transport

🏢 Enterprise

☁️ SaaS

💰 Series A on 2022-06

📋 Description

• We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). • If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. • We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs. • As a (Senior) Customer Success Manager (all genders) you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level - logistics collaboration. • The prevailing business priority is the customers’ successful adoption and productive use of our solution. • By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics. • Want to get to know your interviewers? The Hiring Manager for this role is Daniela, our Head of Customer Success, and your Talent Acquisition partner is Mirela, our Talent Acquisition Lead & People Experience Manager.

🎯 Requirements

• You have 2+ years of experience in a customer-facing role, in the logistics industry. • You have already worked in fast-paced environments such as high-growth start-ups or consulting. • Experience in a B2B SaaS company is a plus. • You like to solve problems in a creative, yet effective way and work in a focused, structured manner. • You are a strong team player with a hands-on mentality. • You have distinct analytical skills and are highly self-organized with the ability to prioritize. • You are business fluent in German and English. Any additional European language is a plus.

🏖️ Benefits

• Play a significant role in building a new type of company, a SaaS-enabled B2B network in the logistics industry backed by strong investors. • Lots of flexibility due to our remote-first set-up to align your professional responsibilities with your personal life and needs. • A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites. Check wrap-up videos from our last offsites on our YouTube page. • An extremely steep learning curve as we invest in your continuous development through, regular (360-degree) feedback cycles via Leapsome based on company and team competencies, a growth budget, and an experienced management team. • A team full of passionate, motivated people who contribute to a supportive and inspirational environment. • An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions. • A direct stake in the company's growth and achievements with our VSOP program.