Growth Product Lead, Loyalty

August 19

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

✅ Product Manager

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Trafilea Tech E-commerce Group

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eCommerce • Artificial Intelligence • Marketing

Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.

201 - 500 employees

🛍️ eCommerce

🤖 Artificial Intelligence

📋 Description

• Own subscription growth experiments across Club, Autoship, Shaperbox, and Credits, turning hypotheses into MVPs and quick-win pilots. • Map and optimize subscription journeys (onboarding, renewal, cancellation) to reduce friction and improve retention. • Execute data-driven initiatives with clear KPIs (churn, RR45D, LTV uplift) and share insights through dashboards and reports. • Collaborate daily with Product, Marketing, CX, BI, and Tech to align on roadmap priorities and manage dependencies. • Design bold retention mechanics and personalization flows based on customer feedback, cohort analysis, and behavioral signals. • Drive influencer/ambassador-style engagement by ensuring community-driven and loyalty mechanics connect with customer needs. • Run agile practices (sprints, stand-ups, retros) to keep squads accountable and reduce operational load for Tribe leadership. • Prioritize and scale successful pilots into playbooks for global markets (US, CA, UK, AU), fueling recurring revenue growth.

🎯 Requirements

• 2–4 years of experience in Growth/Product, ideally in e-commerce or SaaS. • Strong growth-marketing mindset: designs hypotheses, tests quickly, iterates weekly. • Fluent in cohort analysis, dashboards, churn, and retention metrics. • Execution-driven: hands-on with no-code pilots, flow-building, and CRM triggers. • Strong collaboration in cross-functional squads. • Clear communication: async documentation and storytelling with data. • Exposure to subscriptions or loyalty; deeper technical/financial skills to be built on the job. • Basic agile methodology knowledge with willingness to own squad leadership practices.

🏖️ Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment. • Opportunity to grow and develop both professionally and personally. • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. • Openness to new ideas and initiatives. • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!