Customer Service Manager

Job not on LinkedIn

🕒 April 27

🇵🇭 Philippines – Remote

💵 ₱100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Training Resources Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Training Resources Group is an Australian, award-winning provider of high-quality vocational education and workplace training resources and technology solutions. Established in 2013 and with over 240 employees, TRG develops custom VET learning materials, assessments, and platforms (including LMS and student management systems) for RTOs and enterprises, and offers instructional design and compliance-focused services to support training providers. The company emphasizes quality, customer service, and continuous improvement in delivering scalable, technology-driven learning solutions.

📋 Description

• Manage the Customer Support Team, System Administrators, and Data Migration Team • Ensure timely and effective resolution of customer enquiries and issues • Oversee day-to-day support operations, escalations, and performance standards aligned with SLAs • Lead support teams and ensure tickets and customer issues are addressed efficiently • Coach and mentor Level 1 and Level 2 team members • Track and report individual and team performance metrics • Develop and deliver structured training programs for new hires and existing staff • Keep the team updated on product features, tools, and service procedures • Collaborate with Dev Ops, Subscriptions, Sales, Developers, and Customer Success • Communicate client feedback and recurring issues to improve the customer journey • Identify workflow inefficiencies and process gaps • Implement process enhancements and ongoing service optimisation

🎯 Requirements

• 5+ years’ experience in customer service or support operations, preferably within a SaaS or technology environment • 2–3 years in a leadership role, managing support teams and driving performance against KPIs and SLA • Proven experience in handling escalations, incident management, and cross-functional coordination • Demonstrated ability in coaching, training, and improving team performance and service processes

🏖️ Benefits

• Permanent work-from-home • No weekend work • Fast career growth & development with our internal promotion • PHP 100,000 medical coverage for 2 dependents • Dental and optical benefits • Company-provided equipment • Virtual games, events, and lunch outs • Australian hours – no night shift and no rush hour travel