Client Experience Analyst

Job not on LinkedIn

November 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $46.8k - $64k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Trajector

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Charity • Healthcare Insurance • Social Impact

Trajector is a company dedicated to assisting the underserved and at-risk disabled population in navigating the complex journey of securing disability benefits. They empower clients by providing advocacy services and medical evidence support to increase the likelihood of approval for both government and private benefits. With a commitment to empathy, integrity, and communication, Trajector strives to improve their clients' lives and help them achieve financial stability and access to essential resources.

1001 - 5000 employees

Founded 2014

🤲 Charity

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• Leverage data analysis to identify opportunities for improvement and optimization in customer experience, operational processes, and business performance. • Focus heavily on creating engaging presentations in PowerPoint that translate complex data into clear, compelling visual narratives. • Partner with business leaders, product teams, and other key stakeholders to understand their business needs and define project requirements. • Develop comprehensive reports, dashboards, and visualizations in Excel and other data analytics platforms to track key metrics and trends. • Use data visualization tools like Sigma and Power BI to create dynamic, interactive dashboards and reports that effectively communicate key insights and drive data-informed decision-making. • Keep detailed documentation of project requirements, processes, and project status to ensure transparency and clarity throughout the lifecycle of initiatives.

🎯 Requirements

• 2–4 years of experience in customer experience, business analytics, operations analytics, or related analytical roles. • Bachelor’s degree in Business Analytics, Marketing, Business Administration, or related field (or equivalent professional experience). • Experience with customer journey mapping & creating engaging presentations that simplify complex data (Storytelling w/ Data). • Ability to connect client behavior insights into strategic business initiatives. • Strong proficiency in Excel (advanced formulas, pivot tables, data modeling). • Hands-on experience building dashboards and reports using Power BI, Sigma, or similar BI tools. • Strong communication skills with ability to clearly explain insights and trends. • Strong documentation skills for managing requirements, workflows, and project progress.

🏖️ Benefits

• Competitive compensation ranging from $46,800 - $64,000 per year PLUS quarterly bonus. • Medical, dental, vision, 401k program, and more. • Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI. • Joining a rapidly growing organization.