Key Accounts Service Project Manager

🕒 6 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $90.9k - $130.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 0%

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Function as a Services Team Customer Leader for assigned Key Account(s) • Administer, implement, and manage service fulfillment processes for operational excellence • Manage service offering performance for Key Account customers in North America • Establish and achieve account and business objectives • Ensure quality standards for service operation processes and work execution • Achieve mission objectives involving profit and resource management, including backlog analysis, WIP, and overhead management • Lead transition and rollout meetings with customers and Trane teams • Monitor, measure, and modify processes and measurements to meet customer and business objectives • Ensure customer reporting is accurate and timely • Work with Trane field offices and third-party providers to obtain quotes, negotiate contracts, and deliver business results • Maintain vendor approval and compliance • Liaise among customers, business units/corporate, and service teams to resolve issues • Coordinate with sales on project handoffs • Conduct service-account performance appraisals and recommend improvements or service growth opportunities • Investigate customer concerns, implement corrective action, and communicate resolutions • Oversee investigations for assigned customers • Review project measurements and monitor projects through completion • Collaborate across business streams and business units • Travel up to 10%

🎯 Requirements

• Bachelor’s Degree in Engineering, Business, or applicable field; or a minimum of seven (7) years of project management, equipment, HVAC or related experience; or an equivalent combination of education and experience • Familiarity with HVAC systems and temperature equipment preferred • Ability to read, analyze, and interpret plans, specifications, contract documents, control drawings, service bulletins, technical procedure manuals, equipment specifications, and governmental regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to effectively present information and respond to questions from leadership, customers, and service personnel • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to communicate results both internally and externally • Demonstrated knowledge of lean methodology and its application preferred but not required • Up to 10% travel

🏖️ Benefits

• Health insurance for employees and family, with holistic wellness programs and incentives • Fertility coverage • Adoption/surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401(k) match • Educational and training opportunities through company programs • Tuition assistance • Student debt support