Customer Service Representative – Spanish Speaking

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October 16

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transcosmos inc.

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B2B • eCommerce • SaaS

transcosmos inc. is a global digital transformation partner specializing in providing a comprehensive range of services including digital marketing, eCommerce solutions, business process outsourcing (BPO), and customer experience enhancements. The company focuses on facilitating the digital transformation journey for its clients by optimizing their customer interaction points through advanced technology and innovative strategies.

10,000+ employees

Founded 1966

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Deliver clear, efficient support to customers and partners, resolving issues promptly while following protocols, ensuring data privacy, and fostering positive collaboration. • Respond to customer and partner inquiries related to products, services, and technical issues; • Utilize established call handling protocols and procedures to provide reliable information and resolve customer concerns; • Ensure issues are resolved during the initial contact whenever possible, maintaining high-quality interactions in every customer engagement; • Communicate clearly and effectively, tailoring responses to match the customer’s pace and technical understanding; • Escalate service-related or technical issues to the appropriate departments following company policies and procedures; • Maintain strict compliance with customer Data Privacy and Security policies in all interactions; • Foster positive communication and collaboration with team members, customers, and other partners to enhance the overall customer experience.

🎯 Requirements

• At least High School diploma or equivalent; • Previous experience in BPO or Customer Service; • Strong language knowledge in Spanish and communicative English; • Good knowledge of Microsoft Office products

🏖️ Benefits

• Competitive salary and benefits (incl. cafeteria); • Paid onboarding and continuous learning; • Supportive, multilingual team environment; • Career growth opportunities in a rapidly expanding support center; • Modern office space and tools designed for collaboration and success.