Senior Product Manager, Care Steerage

14 hours ago

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Transcarent

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Healthcare Insurance • Health • Artificial Intelligence

Transcarent is a healthcare solutions company that simplifies access to high-quality, affordable health and care for individuals and employers. They provide comprehensive support across the healthcare journey, including navigation, clinical guidance, and on-demand care delivery through their dedicated team of Health Guides and local providers. Utilizing advanced technology and generative AI, Transcarent enhances member experiences while striving to improve health outcomes and reduce costs associated with care.

201 - 500 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $200M Series C on 2022-01

📋 Description

• Own and communicate the product vision and multi-quarter roadmap for Care Steerage solutions, balancing member experience with business growth objectives • Drive product development from concept through launch and optimization, ensuring on-time delivery of high-impact features • Partner with engineering, design, and clinical teams using agile methodologies to deliver member-centric solutions • Engage executive stakeholders, employer clients, and internal teams to align product strategy with market opportunities and customer needs • Lead daily standups and sprint planning with cross-functional teams to maintain momentum and resolve blockers • Triage and prioritize incoming requests, balancing planned roadmap work with urgent business needs • Manage relationships with external technology vendors and integration partners • Serve as subject matter expert for sales and customer success teams during client conversations and implementations • Translate business requirements into detailed user stories and acceptance criteria in collaboration with engineering and design • Define success metrics and KPIs that measure both member engagement and clinical/financial outcomes • Analyze utilization patterns, user behavior, and business performance data to identify optimization opportunities • Develop executive-level reports and presentations that communicate product impact and strategic recommendations • Conduct market research and competitive analysis to inform product positioning and feature prioritization

🎯 Requirements

• 4-6+ years of product management experience, preferably in healthcare technology, digital health, or B2B2C platforms • Demonstrated success launching and scaling products that drive measurable business outcomes • Strong analytical capabilities with experience defining metrics frameworks and translating data into actionable insights • Natural collaborator who builds trust across engineering, design, clinical, operations, and commercial teams • Sharp instinct for identifying self-service opportunities that improve member experience while reducing operational costs.

🏖️ Benefits

• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits