Technical Account Manager

Job not on LinkedIn

October 24

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Trapp Technology

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Cybersecurity • B2B • Enterprise

Trapp Technology is a managed IT services and cloud hosting provider that delivers 24/7 security, cloud application hosting, and IT support to small, mid-market and enterprise customers. The company offers hosted virtual desktops and ERP/accounting application hosting, managed IT and help desk services, and a suite of cybersecurity offerings including ArmorPoint managed SIEM, SOC management, vulnerability scanning, endpoint protection, incident response, and compliance advisory (PCI, HIPAA, NIST). Trapp focuses on business customers with professional services, consulting, and custom hosting solutions.

51 - 200 employees

Founded 2007

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

📋 Description

• Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs. • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs. • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services. • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services. • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives. • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities. • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention. • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends. • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs. • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations. • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients. • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction. • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration. • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented. • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.

🎯 Requirements

• High School Diploma or GED equivalent, required • Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience) • Minimum 2 years hands-on with SIEM and EDR • Minimum 2 years supporting SOC operations • Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac • Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences • Preferred certifications: Security+, PMP, or equivalent certifications/work experiences. • Reliable high-speed internet connection and backup internet solution • Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration • High aptitude in security technology and business acumen • Excellent written and verbal communication skills • Exceptional organization and time management skills. • Consistently execute and deliver on tasks on time. • Ability to manage multiple tasks and deadlines in a fast-paced environment • Independent, self-starter, team player with a positive attitude