Group Travel Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Lead the day-to-day operations of the Group Advisors team handling student/study travel • Train, mentor and guide direct reports while fostering a positive work environment • Communicate performance goals and provide guidance, coaching and support • Provide fair, constructive and timely performance feedback • Identify, analyze, implement and audit new technologies and processes for continual improvement • Monitor volume and make real-time workload adjustments • Monitor staffing and service-level channels including phone, email and queues • Communicate proactively with management when necessary • Identify service-level and advisor-productivity issues and develop process-improvement solutions with management • Manage overtime according to departmental guidelines • Support Group Advisors, Group Travel Managers and management with operational, application, process, procedure and policy questions • Answer questions regarding active programs and accounts • Monitor daily, weekly and monthly Agent Sales Productivity reports and support advisors in meeting or exceeding goals • Recognize top performers • Conduct regular one-to-one sessions and annual performance recaps with direct reports • Develop and monitor customized performance improvement plans for unsatisfactory performance • Assist with or lead customer-service issue resolution and escalate issues to the Director as needed • Participate in, provide and coordinate ongoing training and development • Keep abreast of industry developments • Complete new group travel requests from start to finish daily • Manage hiring, training, coaching, feedback, development and overall performance management for direct and/or indirect reports • Model CTM’s core values and promote employee engagement, growth plans and team culture • Process daily group requests for student/study-abroad travel • Perform other duties as assigned

🎯 Requirements

• Requires five years’ experience in the travel industry • Experience with M&E Group, student & study abroad travel • Requires at least 5 years in a leadership position managing employees, including at least 3 years in a management position • Relevant experience beyond the required experience may be substituted on a year-for-year basis • GDS experience is required — Sabre • Exceptional customer service skills; client-facing position • Embrace CTM’s core values of Connect, Evolve and Deliver • Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors • Ability to work independently as well as part of a team • Appropriate and professional written and verbal communication • Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests • Creative and analytical thinking with strong problem-solving and consultative skills • Demonstrates calm under pressure, proactive contribution and eagerness to learn • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information • Attention to detail • Regular and reliable attendance • Ability to work evening hours, weekends, and longer hours during high-volume periods • Ability to assist in a crisis or work outage during or outside regular business hours

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on medical insurance premiums • Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments • Ongoing training and development opportunities