Customer Success Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $63k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Treering

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Treering is a web-based yearbook platform and printing service that helps schools design, personalize, sell, and distribute yearbooks. The company provides an easy-to-use online editor with professionally designed templates, support for portraits and social/photo imports, personalized two-page inserts per student, e-signing features, sales and shipping management, and customer support. Treering offers flexible, no-contract ordering and prints high-quality, sustainably sourced books for K–12 schools and organizations.

📋 Description

• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period • Ensure customer satisfaction by understanding customer needs and proactively addressing concerns or challenges • Assist customers with onboarding, product training, and ongoing support • Collaborate with sales, product, and support teams to resolve customer issues and provide tailored solutions • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services • Communicate product updates, new features, and best practices to customers • Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period • Document and report customer feedback, challenges, and successes to the leadership team

🎯 Requirements

• 2-3 years of experience in Customer Success, Account Management, or a related field • Strong communication and relationship-building skills • Ability to manage multiple customer accounts and prioritize tasks efficiently • Problem-solving mindset with a proactive approach to addressing customer needs • Experience working with software, SaaS, or tech-related companies is a plus • Excellent teamwork and collaboration skills with the ability to work cross-functionally • Flexibility and adaptability to work in a fast-paced, evolving environment • Proficiency with CRM software and customer support tools

🏖️ Benefits

• Flexible remote work environment • Gain valuable experience working with a dynamic team in a fast-growing company • Opportunity to make a significant impact on customer satisfaction and retention

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