Analyst - Mortgage Complaints, UDAAP Testing

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May 27

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Treliant

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Banking • Fintech • Compliance

Treliant is an essential consulting partner to the financial services industry globally, providing advisory, implementation, and outsourced operations since 2005. The company specializes in helping banks, fintechs, and other financial institutions meet regulatory obligations and manage risk while adapting to business changes. Their services include financial crimes and fraud compliance, risk management, mortgage operations, and data analytics, delivered by a team of experienced professionals from the industry and regulatory backgrounds.

201 - 500 employees

🏦 Banking

💳 Fintech

📋 Compliance

📋 Description

• Perform testing activities by listening to mortgage customer service call center telephone communications • Identify whether calls constitute a complaint • Identify whether there may be UDAAP/UDAP concerns • Update testing systems to report identified observations, errors and failures • Explain and support findings • Contribute to the regular status reporting • Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities • Relate effectively with clients at all levels

🎯 Requirements

• 5+ years of relevant or applicable work experience • Bachelor’s degree from an accredited college or university • Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations • Proficiency with Black Knight’s MSP, Microsoft Word, Excel and PowerPoint • Strong project and time management skills and the ability to manage multiple priorities • Ability to analyze complex problems using data from multiple sources • Excellent written and verbal communication skills • Strong collaborative and interpersonal skills

🏖️ Benefits

• Competitive compensation • Flexible benefit package • Health benefits • Vacation plan • 401k plan